PRIVACY POLICY

Background

SupportED Families understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, Supportedfamilies.ie (“Our Site”) and (subject to the limited exceptions in section 5, below), we do not collect personal data about you unless you contact us (see section 5, below). Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means SupportED Families whose registered address is: 12 Berwick View, Swords Manor, Swords Co Dublin K67 X3D9

and whose main trading address is: 12 Berwick View, Swords Manor, Swords Co Dublin K67 X3D9

2. Information About Us

Our Site is owned and operated by whose registered address is: 12 Berwick View, Swords Manor, Swords Co Dublin K67 X3D9 and whose main trading address is: 12 Berwick View, Swords Manor, Swords Co Dublin K67 X3D9.

2.2. Our Data Protection Officer is Deirdre Reddan and can be contacted by email: zuzanna.deirdre@gmail.com. 

2.3 We are members of the Irish Council of Psychotherapy (ICP); Family Therapy Association of Ireland (FTAI); Psychological Society of Ireland (PSI); International Association for Eating Disorders Professionals (IAEDP), European Mentoring and Coaching Council (EMCC) and the National Centre for Eating Disorders UK (NCFED) network. 

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

• the right to be informed about Our collection and use of personal data
• the right of access to the personal data we hold about you (see section 7)
• the right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 8)
• the right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you. (Note: we only hold your personal data for a limited time, as explained in section 5 but if you would like us to delete it sooner, please contact us using the details in section 8)
• the right to restrict (i.e. prevent) the processing of your personal data
• the right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
• the right to object to us using your personal data for particular purposes; and Rights with respect to automated decision making and profiling

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 8. We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Irish supervisory authority, the Data Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

The data we collect depends on the way in which you interact with us. 

For example, if you:

• purchase a ticket from us, we will use the information you provide to fulfil our obligations to you in delivering that service, take payment, provide you with customer support including sending booking confirmations, event reminders and relevant educational material
• when you browse our site, we use cookies to tailor your experience

5.1. When you buy a ticket, we will collect your information which includes your contact and billing information.

5.2. When using our website, we collect information such as the browser and device you are using, your IP address, your location, the site you came from, what you did and didn’t use our site for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookie Policy. Q Do I need to provide one of these too or is it standard? 

5.3. When you use a social media feature within our website, and you post to social media platforms, the social media site will provide us with some information about you

5.4. If you have accessibility requirements, we want to ensure you have the best experience when attending our seminars and training events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

5.5. If you contact us and we obtain your personal details from your email, we may use it to reply to your email

5.6. Abandoned Carts: if you begin purchasing a ticket but do not complete the transaction, we store a temporary cookie against your cart and email address to support you to troubleshoot your cart or checkout problem

 Any personal data we collect, will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We will not share any of your data with any third parties for any purposes.

6. How and Where Do We Store Your Data?

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If we do store data outside the EEA (this may be the case, for example, if our email server is located in a country outside the EEA), we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within Ireland and under GDPR.

Data security is very important to us. To protect your data we have taken suitable measures to safeguard and secure any data we hold about you (even if it is only your email address).

7. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please Contact Us by email for more details at zuzanna.deirdre@gmail.com or by using the contact details below in section 8.

8. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact us by email at zuzanna.deirdre@gmail.com.

Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 7 above).

9. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.